Contact support of the store you bought the game at. While we made the game, we didn't develop the store that handles payments and downloads! Companies like Apple (App Store) / Google (Google Play Store) / Valve (Steam) / Nintendo (eShop) / etc are behind those. Their customer support will instruct you on how to redownload the game, or, worst case scenario, help you refund your purchase.

Makers of app and game stores (Apple, Google, Valve, Nintendo, etc) have not created a system to allow transferring your purchase from one store to another. Your best option is to refund the game on one store and buy it again on the other. Other that that, we unfortunately can't help you.

Probably! You can request a refund at the store you bought the game - not from me, because technically you didn't buy the game from me. If you don't know how to ask for a refund, google it, because it varies largely per store and sometimes even per country.

iPhones and iPads have a physical mute switch on the side of your device, a software switch in Control Center, and there is the volume of your device. Oh, and if you accidentally left a bluetooth headphone or speaker connected, maybe the sound is trying to play through that. Make sure to check all these things combined!

The original Hidden Folks is complete and won't receive more content updates. A sequel is in the making though! Be sure to sign up for an email when that comes out!

As opposed to most other targets, to 'find' Salma requires you to solve the little puzzle hinted by her clue. Read the clue carefully and we're sure you'll figure it out!

Make sure none of the answers above fix your issue. If you're playing Hidden Folks on your iPhone, iPad, or Apple TV, send us an email with your device name, iOS version, and a description of what's happening. If you're playing on Windows, Mac, or Linux, follow the steps outlined in this guide to potentially fix your issue. If you're playing on Nintendo Switch; send us an email and we'll figure it out together!