Privacy Policy for Hidden Folks

Your privacy is important to us (Hidden Folks B.V.) and we respect the privacy rights of every customer that interacts with us or our game, Hidden Folks. This Privacy Policy explains how we collect, store, and use any information you may provide us with.

If you need to reach out to us or have any questions, you can email Hidden Folks CEO Adriaan de Jongh at 'adriaan ‐ at ‐ hiddenfolks ‐ dot ‐ com'.

1. Application

This Privacy Policy describes how we, Hidden Folks B.V., a registered Dutch corporation, collect, use and disclose information, along with what choices you have with respect to that information. This Privacy Policy applies whenever you access our game Hidden Folks, or interact with us via email or our website ‐ https://hiddenfolks.com ‐ henceforth collectively referred to as our Services. By using any of our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to the terms of this privacy policy, please do not access or use our Services.

2. What information we collect and how/why we use it

Personally-identifiable information is information that identifies you and that may be used to contact you online or offline. Where possible, we minimize any personal information collected when you use our Services and do not collect any through or about the usage of our game, Hidden Folks.

The information we do collect is used for the following purposes:

• To provide, update, maintain and protect our Services;
• to respond to your comments and questions and communicate with you;
• for account management and other administrative matters;
• to prevent and investigate fraud and other misuses;
• and to protect our rights or our property.

In-game

While we do not collect personal information through our game Hidden Folks, what follows is a description of how non-identifiable information can still be collected. When you play Hidden Folks purchased on a digital sture such as the App Store or Steam, gameplay data such as preferences and save files for in-progress games, is stored in your account connected to that store, such as your iCloud account or Steam account, to sync your game progress across devices. If you are signed in to services such as Apple's Game Center on your Apple device, Apple will receive your gameplay activity, including scores and achievements. We do not receive or store this data on our servers, and we do not send this information to any external servers outside of Apple or keep a record of it anywhere outside of your local device and iCloud (if you have syncing enabled). This information is only stored on your local device, and in your iCloud account if you have iCloud enabled.

Customer Support

When contacting us directly for support, we may collect personal information that you provide when submitting a support request, including information such as your contact information, device type, operating system, and preferred language (called 'Device Specifications'). This information will be provided by you directly via email or our other support channels, and will be used for the purposes of resolving the support request.

Customer support can be accessed from our support page, found here: https://hiddenfolks.com/support

3. What information we disclose to third parties

We do not share or sell any of your personal or non-personal information with third parties unless compelled to do so by law.

4. How we protect and store your information

We take the storage of your information seriously and therefore have implemented technical and administrative security measures that are designed to protect your information from unauthorized access, disclosure, use and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

Any information that is collected through the use of our game Hidden Folks is permanently deleted after no more than 180 calendar days have lapsed since an Apple Arcade subscriber last launched Hidden Folks.

5. How to decline or withdraw your permission for data

For any information stored on your local device or iCloud you can delete it using the in-game 'clear save data' option in the game's settings menu. In addition, deleting the game from your device will remove the local copies of the save data.

For any information collected and stored by us as part of our support process, you can contact us at the email address described at the top of this page to request that your information be deleted.

6. our policy regarding children

We recognize the need to provide further privacy protections with respect to information we may collect from children using our Services. We do not collect any personal information from children that access our game Hidden Folks. Any non-identifiable gameplay information we collect (detailed in section 2) qualifies as “legitimate interest” under GDPR, and is “to support internal operations of the game” under COPPA. Remote storage of any data can be prevented by removing a child account's access to iCloud through Apple's Parental Controls.

If a child under the age of 13 contacts us directly for customer support, we take additional steps to protect their privacy, including:

• Requesting their legal guardians consent for the collection of personal information from the child for the purposes of the customer support request.
• Limiting our collection of personal information from children to no more than is reasonably necessary to resolve the support request.

If you wish to review or change the information we have about your children, you can email us at the email address described at the top of this page.

7. How to contact us

If you have any questions regarding our Privacy Policy and/or practices, please feel free to contact us by sending an email to the email address described at the top of this page.

The legal name of our company is Hidden Folks B.V.. We are a registered Dutch corporation under the Dutch Chamber of Commerce with number 98923102. We have not listed our address here for our own privacy reasons, but this information can be requested through the Dutch Chamber of Commerce if necessary.

8. What your data subject rights are

As per the General Data Protection Regulations (GDPR) set forth in May 2018 any customer interacting with our Services has the “right to be forgotten.” At any point in time you can request access, correct or delete any personal data that has been collected and stored.

For deleting any information stored on your local device or iCloud, you can use the 'clear save data' option in the game's settings menu. In addition, deleting the game from your device will remove the local copies of the save data.